Question 1

Q1: What is the starting price of the Trendy Wash franchise?

Accepted Answer

The entry PLUS (S) package is priced at approximately 1 million THB, including 2× LG 13 kg washer-dryers and 1× 17 kg washer-dryer, with full Trendy Services per company standards.

Question 2

Q2: Can I pay in installments with a credit card?

Accepted Answer

Yes. Customers must have sufficient total credit limit for the package price (multiple cards can be combined). After swiping you can pick 0% installments for up to 10 months.

Question 3

Q3: Do you have partner banks for loan recommendations?

Accepted Answer

Yes — we partner with SME D Bank at ~3% interest, suitable for those who prefer not to invest the full amount upfront.

Question 4

Q4: How long does it take to break even?

Accepted Answer

The estimated payback period is 1–3 years, depending on location, store size, and actual customer volume. Our team helps analyze location and marketing plans from the start to support efficient operations. Actual returns vary by branch; estimates are based on statistics from real operating branches to inform your decision.

Question 5

Q5: Why is the price higher than other providers?

Accepted Answer

Trendy Wash uses LG Commercial machines, which are more durable than Chinese alternatives, reducing long-term maintenance costs. We also offer unlimited free repairs through Trendy Services — more cost-effective in the long run.

Question 6

Q6: How are payments split?

Accepted Answer

Payments are divided into 3 installments — 30% / 60% / 10% — over roughly 30 days.

Question 7

Q7: What are Trendy Services?

Accepted Answer

A comprehensive support package designed to help investors open and manage the store easily:

Trendy Application — real-time machine status and revenue.
Trendy Promotion — set up promotions based on customer behavior.
Trendy Support — call center (97% resolved without dispatching a technician).
Trendy Maintenance — full technician support. Open the store within 30 days.

Question 8

Q8: How long does it take to open the store?

Accepted Answer

About 30 days — from site survey and design to machine installation, system setup, and store opening.

Question 9

Q9: If I don't have a location, do you help find one?

Accepted Answer

Yes — a 30,000 THB deposit gets you a shortlist of suitable sites within 7 days. If you decide to open with us, this deposit is deducted from the first 30% payment. (If you choose not to proceed, a 10,000 THB service fee applies.)

Question 10

Q10: How many machines should I install?

Accepted Answer

The team analyzes based on the location — population, housing volume, and usage behavior — to determine the optimal, cost-effective machine count.

Question 11

Q11: How should the space be prepared?

Accepted Answer

Our foreman team conducts an on-site visit to guide you through every step — space prep, plumbing, and electrical — per the provided design.

Question 12

Q12: How do I contact support if a machine breaks down?

Accepted Answer

Reach our Call Center any time via LINE @trendywash. Staff will help troubleshoot and coordinate immediately.

Question 13

Q13: How often is maintenance service provided?

Accepted Answer

Every 4 months, our technician team inspects water and electrical systems, drying temperature, machine cleanliness, vibration levels, and parts to extend equipment lifespan.

Question 14

Q14: How soon is a faulty machine serviced?

Accepted Answer

Within 24–48 hours.

Question 15

Q15: How should the store be maintained daily?

Accepted Answer

Clean dryer filters and detergent compartments, sweep and mop, check the grease trap, and inspect in-store equipment once a day.

Question 16

Q16: Can you handle structural work as well?

Accepted Answer

Yes, but the cost is separate from the package, as it depends on actual site conditions — flooring, walls, steel structures, plumbing, electrical systems, and building compliance requirements.

Question 17

Q17: How much electricity is required? Do I need 3-phase power?

Accepted Answer

A laundromat requires 3-phase electricity. Power upgrades cost approximately 30,000–50,000 THB, depending on the location and utility conditions in each zone.

Question 18

Q18: Is there a warranty on the machines?

Accepted Answer

LG Commercial: 2-year parts warranty, 5-year motor warranty.
Industrial machines: 3-year parts warranty.

Question 19

Q19: Is there insurance against theft?

Accepted Answer

The package does not include theft insurance, but the risk is very low because the store has constant foot traffic and full camera coverage. For added peace of mind you can purchase additional property insurance.

Question 20

Q20: How much more efficient is a gas system versus electric?

Accepted Answer

Gas saves about 1–2 THB per cycle, but installing a gas station costs about 100,000 THB — in the long run the profit difference is small.

Industrial: electric 20 THB/cycle, gas 7 THB/cycle.
Gas systems suit locations without full electric capacity; where 3-phase power is available, electric is recommended.

Question 21

Q21: What are the machines made of?

Accepted Answer

The structure is made of rust-coated steel — the same grade used for automotive frames — strong, durable, and load-bearing.

Question 22

Q22: How long do the machines last?

Accepted Answer

LG Commercial (plastic with anti-rust coating): about 15 years.
Industrial (stainless steel): about 20 years.

Question 23

Q23: Why are Chinese machines cheaper — what's the difference?

Accepted Answer

Chinese machines are cheaper because they compromise on spec, leading to more frequent repairs and long parts wait times. LG Commercial has higher standards, comprehensive technician support, and unlimited free repairs — more cost-effective in the long run.

Question 24

Q24: Should I choose electric or gas machines?

Accepted Answer

It depends on your site. If 3-phase power is available, electric is recommended. If not, gas is recommended (adds ~100,000 THB for the gas station). Our team analyzes the site and advises.

Question 25

Q25: Can I set my own wash/dry prices?

Accepted Answer

Yes, owners can set their own prices, but the company provides suggested pricing and cost data so you know the going rates.

Question 26

Q26: Can I run this business on my own without the franchise?

Accepted Answer

You can, but Trendy Wash reduces the owner's workload — real-time revenue dashboard, call center for customers, technicians on site within 48 hours — turning the business into a hands-off operation rather than one where you constantly firefight.

Question 27

Q27: Is the laundromat market already saturated?

Accepted Answer

Laundry is a basic necessity people still use daily. What matters is a good location and a strong after-sales system. We use data from 600 branches to analyze location fit.

Question 28

Q28: Will I lose money? Does the company guarantee payback?

Accepted Answer

The company does not guarantee payback time — it depends on real usage. We reduce risk by: (1) analyzing every location using data from 600 branches; (2) providing a marketing team to help drive revenue.

Question 29

Q29: How is the Trendy Wash brand different from others?

Accepted Answer

We are an LG distributor — better prices and warranties.
Comprehensive after-sales service via Trendy Services.
24-hour support team.
Call center handles customers on the owner's behalf.
Free, unlimited repairs — no travel fees.

Question 30

Q30: Why does customer payment go through the company first, not directly to the store?

Accepted Answer

So the call center can verify payments and resolve on-site issues instantly. If a machine doesn't run, the system re-issues the cycle for the customer without the owner having to refund.

Question 31

Q31: Why do you settle revenue to owners monthly, not weekly?

Accepted Answer

To close the books 100% correctly. This keeps accounting systematic and reduces paperwork and reconciliation errors.

Question 32

Q32: Do I need prior business experience?

Accepted Answer

No prior business experience is required. Our training team, technicians, and Call Center provide comprehensive support. Most investors also hold regular jobs, and Trendy Services makes it easy to manage the store remotely.

Question 33

Q33: Can I run the store alongside a full-time job?

Accepted Answer

Yes. Trendy Services makes it convenient to track revenue, machine status, and notifications via the app. Owners should still oversee cleanliness and overall operations to ensure everything runs smoothly.

Frequently Asked Questions